All products sold by Goode Studio are final-sale. We do not accept returns or exchanges after delivery for change of mind, incorrect product selection, colour or material preference, measurement errors, items that do not fit within the intended space, or any other buyer-remorse reason.

Once an order has been placed, cancellations, changes and refunds are not ordinarily permitted. This includes products identified as backordered or made available for advance order before purchase.

Our final-sale policy does not affect claims involving an incorrect item, shipping damage, a verified product defect, an applicable manufacturer’s warranty or any rights that cannot legally be excluded

Customers are responsible for reviewing all order information before completing checkout, including:

• Product names and variants
• Colours, finishes and materials
• Dimensions
• Quantities
• Billing and delivery addresses
• Telephone numbers and email addresses

Because products and fulfilment arrangements may be committed immediately after an order is submitted, Goode Studio cannot guarantee that an order can be changed or cancelled.

If you notice an error in your order, contact us immediately at crew@goode.studio. We will make reasonable efforts to assist, but submitting a request does not guarantee that a change or cancellation can be approved.

Some products may be identified as backordered or may display an estimated restock or availability date on the product page.

When a backorder or estimated availability date is disclosed before checkout, the customer accepts that status and estimated timing by placing the order. The order remains final-sale and cannot be cancelled solely because the customer no longer wishes to wait for the originally disclosed timeframe.

All restock and availability dates are estimates and may change.

If an item becomes unavailable, backordered or delayed after an order has been placed, Goode Studio will notify the customer and provide the most current estimated availability information.

If the customer does not wish to accept the newly reported backorder or delay, a cancellation request may be submitted for the affected item within 48 hours after Goode Studio sends the notification.

Approved customer-requested cancellations are subject to the following payment-processing deductions:

• Canadian orders paid by Visa or Mastercard: 2.9%
• Canadian orders paid by American Express: 3.5%
• United States orders: 3.5%

The applicable fee will be deducted from the amount refunded for the cancelled item.

Cancellation requests received after the 48-hour period are not eligible for cancellation or refund. Products that remain in the order will continue to be final-sale.

Cancelling an item may affect the shipping rate or free-shipping eligibility of the remaining order. Where applicable, shipping charges for the remaining products will be recalculated according to our Shipping Policy and disclosed in the cancellation confirmation.

If a product is confirmed to be discontinued and will not be restocked after an order has been placed, Goode Studio will notify the customer as soon as reasonably possible.

The customer may choose between:

• A refund of the full amount paid for the discontinued item, without deduction of payment-processing fees; or
• Store credit for the full amount paid for the discontinued item, to be applied toward another product.

Any shipping charge paid solely for the discontinued item will also be refunded.

If other products remain in the order, their shipping charges may be recalculated according to the applicable shipping rates and free-shipping thresholds. Any adjustment will be explained before the refund or store credit is finalized.

All furniture deliveries must be carefully inspected before the delivery receipt or Bill of Lading is signed.

If the exterior packaging shows visible damage, the customer or receiver must inspect the shipment in the presence of the delivery driver. All visible damage, shortages or discrepancies must be recorded on both the customer’s and driver’s copies of the Bill of Lading.

Writing “subject to inspection” does not constitute a damage notation.

If damage is discovered, the customer must:

• Keep the product and all packaging materials in their original condition;
• Take clear photographs of the product, packaging and shipping labels;
• Retain a copy of the Bill of Lading showing any damage notation; and
• Email the photographs, documentation, order number and a detailed description of the problem to crew@goode.studio within 24 hours of delivery.

Failure to inspect the shipment, document visible damage or report the issue promptly may limit Goode Studio’s ability to submit a successful carrier claim.

Do not discard packaging, assemble, install, alter, repair or use a damaged product unless Goode Studio provides written instructions permitting you to do so.

f you believe that you received an incorrect product or a product with a manufacturing defect, contact crew@goode.studio promptly. Include your order number, a description of the issue and clear photographs or video showing the product and concern.

Depending on the circumstances and the applicable manufacturer’s warranty, an approved remedy may include:

• Replacement parts
• Repair
• Product replacement
• Store credit
• Refund

Goode Studio and the manufacturer may require additional photographs, documentation or inspection before determining the appropriate remedy.

The 24-hour freight-damage reporting requirement does not eliminate an applicable manufacturer’s warranty, a remedy for a verified concealed defect or any consumer right that cannot legally be excluded.

Original shipping charges are not refundable when Goode Studio approves a discretionary customer-requested cancellation, unless otherwise confirmed in writing.

Shipping attributable solely to a product cancelled because it has been discontinued will be refunded.

If the removal of an item changes the shipping rate or free-shipping eligibility of the remaining order, the remaining order’s shipping charge may be recalculated according to the Shipping Policy.

All cancellation, damage, defect and refund requests must be submitted by email to:

crew@goode.studio

Please include:

• Your order number
• The purchaser’s full name
• The affected product
• The reason for the request
• Relevant photographs or documentation
• A copy of the noted Bill of Lading when reporting freight damage

A request is considered received when it arrives in Goode Studio’s email system. Sending a request does not mean that it has been approved. Goode Studio will review the request and respond in writing.

Approved refunds will be processed to the original payment method within 10 business days after approval.

After Goode Studio processes the refund, the customer’s bank or payment provider may require additional time to post the credit. Goode Studio does not control financial-institution processing times.

If store credit is selected, Goode Studio will provide confirmation and instructions by email.

If you have questions about a product’s availability, suitability, delivery requirements or eligibility for cancellation, please contact crew@goode.studio before placing your order.