The purchaser is responsible for carefully reviewing the complete order before submitting it.

This includes confirming:

• Product names and variants
• Colours, finishes and materials
• Dimensions
• Quantities
• Prices
• Billing and delivery addresses
• Telephone numbers and email addresses
• Building and delivery-access requirements

The purchaser is also responsible for confirming that products will fit within the intended space and can pass through all doors, hallways, stairways, elevators and other access points.

If availability is critical to a project timeline, contact crew@goode.studio before ordering so that we can request the most current inventory and estimated availability information.

Submitting an order constitutes an offer to purchase the selected products under these Terms & Conditions.

An automated order confirmation acknowledges that Goode Studio has received the order. It does not guarantee inventory availability or constitute final confirmation that every item can be fulfilled.

Inventory may change before an order is processed. Goode Studio reserves the right to contact the customer regarding inventory changes, pricing errors, delivery restrictions or other circumstances affecting fulfilment.

All products sold by Goode Studio are considered special-order and final-sale.

We do not accept returns or exchanges after delivery for change of mind, incorrect product selection, colour or material preference, measurement errors, items that do not fit within the intended space, or any other buyer-remorse reason.

Orders cannot ordinarily be changed or cancelled after submission because products and fulfilment arrangements may be committed immediately.

Our final-sale policy does not affect claims involving an incorrect item, shipping damage, a verified product defect, an applicable manufacturer’s warranty or any rights that cannot legally be excluded.

Customers should contact crew@goode.studio immediately if an order was submitted with incorrect information.

Goode Studio will make reasonable efforts to assist, but we cannot guarantee that a change or cancellation will be possible after an order has been placed.

Limited cancellation or refund rights may apply when:

• Goode Studio reports a new backorder or delay after purchase;
• A product is confirmed to be discontinued and will not be restocked;
• Goode Studio approves a cancellation before fulfilment begins;
• An incorrect product was supplied;
• A shipping-damage or verified-defect claim is approved; or
• A customer has a right that cannot legally be excluded.

Inventory availability is not guaranteed.

“In stock” information reflects the most recently available inventory data but may change before an order is processed. Goode Studio is not responsible for inventory changes or manufacturer shortages outside our control.

If availability is critical to your project, contact crew@goode.studio before purchasing so that we can request current inventory information and estimated lead times.

An item confirmed as available when an order is processed is not eligible for cancellation or refund merely because the customer’s preferences, circumstances or project schedule subsequently change.

Some products may be identified as backordered or display an estimated restock or availability date on the product page.

When this information is disclosed before checkout, the customer accepts the product’s backorder status and estimated timing by placing the order. The order remains final-sale and cannot be cancelled solely because the customer no longer wishes to wait for the originally disclosed timeframe.

Restock and availability dates are estimates and may be revised by the manufacturer.

If an item becomes unavailable, backordered or delayed after an order has been placed, Goode Studio will notify the customer and provide the most current estimated availability information.

The customer may request cancellation of the affected item within 48 hours after Goode Studio sends the notification.

Approved customer-requested cancellations are subject to the following payment-processing deductions:

• Canadian orders paid by Visa or Mastercard: 2.9%
• Canadian orders paid by American Express: 3.5%
• United States orders: 3.5%

The applicable fee will be deducted from the amount refunded for the cancelled item.

Requests received after the 48-hour period are not eligible for cancellation or refund.

Cancelling an affected item may change the shipping rate or free-shipping eligibility of the remaining order. Where applicable, shipping charges for the remaining products will be recalculated according to our Shipping Policy.

If a product is confirmed to be discontinued and will not be restocked after an order has been placed, Goode Studio will notify the customer as soon as reasonably possible.

The customer may choose between:

• A refund of the full amount paid for the discontinued item, without deduction of payment-processing fees; or
• Store credit for the full amount paid for the discontinued item, to be applied toward another product.

Any shipping charge paid solely for the discontinued item will also be refunded.

If other products remain in the order, their shipping charges may be recalculated according to the applicable shipping rates and free-shipping thresholds. Any adjustment will be explained before the refund or store credit is finalized.

Products sold by Goode Studio may ship from different fulfilment locations:

• Ethnicraft products ship from an Ethnicraft fulfilment warehouse.
• Seed Design Lighting products ship from a Seed Design fulfilment warehouse.
• Mungo throw blankets and SOOS Atelier tableware ship from Goode Studio in Gibsons, British Columbia.
• Mungo and SOOS Atelier products are only available for delivery within Canada only.

Shipping charges and free-shipping thresholds are calculated separately by vendor. The value of products from one vendor does not count toward another vendor’s free-shipping threshold unless expressly stated otherwise.

Complete rates and eligibility requirements are provided in our Shipping Policy and displayed at checkout.

Once all Ethnicraft products included in a shipment are in stock and available for fulfilment, delivery typically takes approximately 4–6 weeks to most serviced destinations in Canada and the continental United States.

This estimate includes warehouse processing, freight transit and delivery scheduling. It is an estimate and not a guaranteed delivery date.

For backordered products, the 4–6-week delivery estimate begins only after the product arrives back in stock and becomes available for fulfilment. Time spent waiting for backordered inventory is additional.

Other vendors and courier-delivered products may have different processing and transit times. Available estimates will be shown on the product page, at checkout or in the order confirmation.

Delivery times may be affected by circumstances outside Goode Studio’s control, including:

• Manufacturer or inventory delays
• Carrier congestion
• Severe weather
• Customs processing
• Remote or restricted delivery locations
• Incorrect customer information
• Building-access restrictions
• Events affecting transportation networks

Goode Studio will provide updated information when available but is not liable for reasonable delays caused by third-party carriers, manufacturers or circumstances outside our control.

Large furniture products are generally delivered by scheduled curbside service.

Curbside delivery means that the shipment is delivered to the nearest safe and accessible point at the delivery address, such as a driveway, curb or building entrance.

Unless otherwise confirmed in writing, curbside delivery does not include:

• Delivery inside the residence or building
• Stairs or elevator service
• Unpacking
• Assembly
• Room placement
• Packaging removal

The customer is responsible for arranging sufficient assistance to move the products from the curbside delivery point into the residence or building.

For Canadian orders white-glove delivery may be available for qualifying Ethnicraft orders within select major-city service areas.

For orders delivering within the Continental United States, white-glove delivery is available to select at checkout for an additional fee.

White-glove delivery is not included with free curbside shipping and is priced separately.

Canadian customers may request a quote before ordering or after placing an order by emailing crew@goode.studio.

If the quote is accepted, the white-glove fee will be invoiced separately and must be paid before shipping.

Availability and included services depend on the customer’s location, the products ordered, building access and the delivery provider.

The customer must provide a valid delivery address, telephone number and email address.

For scheduled furniture delivery, the carrier will contact the customer directly to arrange a delivery date and time window. The customer is responsible for responding to the carrier and being available for the scheduled appointment.

The customer must disclose restricted access, narrow roads, stairs, elevators, loading restrictions, gated entrances or other delivery conditions before delivery.

Additional charges arising from inaccurate information, missed appointments, refused delivery, restricted access, storage or redelivery may be charged to the customer.

For orders shipped by Goode Studio within Canada and the continental United States, customers will not be charged unexpected import duties or brokerage fees upon delivery.

Applicable sales taxes are calculated and charged at checkout where required.

International shipments arranged by special quotation may be subject to separate duties, taxes, brokerage charges and delivery terms.

The customer is responsible for ensuring that the person receiving the delivery understands and follows these Receiving Guidelines.

The receiver must inspect the quantity and visible condition of all products and packaging immediately upon delivery and before signing the delivery receipt or Bill of Lading.

The receiver should confirm:

• The number of cartons or items delivered;
• That the products correspond with the shipment documentation;
• Whether any packaging is crushed, torn, punctured, wet or otherwise damaged; and
• Whether there are signs of mishandling or missing merchandise.

If packaging shows visible damage, the receiver must inspect the shipment in the presence of the delivery driver.

All visible damage, shortages and discrepancies must be described on both the receiver’s and driver’s copies of the Bill of Lading before it is signed.

Writing “subject to inspection” does not constitute a damage notation.

Failure to record visible damage may limit Goode Studio’s ability to submit a successful carrier claim.

If damage is discovered, the customer must:

• Keep the product in its original condition;
• Retain all cartons, wrapping, protective materials and shipping labels;
• Take clear photographs of the product and packaging;
• Retain the delivery receipt or Bill of Lading; and
• Email the photographs, documentation, order number and a detailed description to crew@goode.studio within 24 hours of delivery.

Do not discard packaging, assemble, install, alter, repair or use a damaged product unless Goode Studio provides written instructions permitting you to do so.

If no shipping damage, shortage or discrepancy is reported within 24 hours, the shipment may be considered received without visible freight damage.

The 24-hour freight-damage reporting requirement does not eliminate an applicable manufacturer’s warranty, a remedy for a verified concealed defect or any consumer right that cannot legally be excluded.

If you believe that you received an incorrect product or a product with a manufacturing defect, contact crew@goode.studio promptly.

Include your order number, a detailed description and clear photographs or video showing the product and concern.

Goode Studio and the manufacturer may require additional information or inspection before determining whether the claim is covered and what remedy is appropriate.

Approved refunds will be processed to the original payment method within 10 business days after approval.

The customer’s bank or payment provider may require additional time to post the credit. Goode Studio does not control financial-institution processing times.

Questions, cancellation requests, delivery concerns and damage claims should be sent to:

crew@goode.studio

Please include your name, order number, affected product and all relevant information or documentation.