Refund policy

At Goode Studio, we carefully curate quality furniture and home products, including special-order pieces sourced specifically for our customers. Due to the nature of these products, orders are generally final sale and cannot be cancelled or returned once placed. Please review product details carefully before ordering. This policy explains the limited circumstances in which refunds or other resolutions may be available.

1. Return Time

All products sold by Goode Studio are considered special-order and final-sale.
We do not accept returns or exchanges after delivery for change of mind, incorrect product selection, colour or material preference, measurement errors, items that do not fit within the intended space, or any other buyer-remorse reason. Orders cannot ordinarily be changed or cancelled after submission because products and fulfilment arrangements may be committed immediately. Our final-sale policy does not affect claims involving an incorrect item, shipping damage, a verified product defect, an applicable manufacturer’s warranty or any rights that cannot legally be excluded.

2. Refunds

Refunds are processed within 10 business days after we receive your return. They’re issued to the original payment method. Shipping fees are non-refundable unless the return is due to our error.

3. Exchanges

We do not accept returns or exchanges after delivery for change of mind, incorrect product selection, colour or material preference, measurement errors, items that do not fit within the intended space, or any other buyer-remorse reason.

4. Contact Information

If you have any questions about your returns, just reach out to us at crew@goode.studio. We usually get back to you within 24 hours. Our support team is available Monday to Friday: 9 AM–5 PM, to help you out.