FAQs
Q: Does my postal code qualify for free shipping?
A: Free shipping is available within major city centres. To check if your postal code qualifies, proceed to the checkout page.
Q: What delivery services are available?
A: Standard delivery ("curbside") brings your order to the nearest accessible point outside your location, such as a driveway or curb. This service does not include inside placement or setup.
Depending on your location, additional services like inside delivery ("white glove") may be available for a fee. If you require these services, please contact us at crew@goode.studio before placing your order.
Q: How will I know when my delivery will arrive?
A: Our carrier will contact you to schedule a delivery date and time window.
Q: Will I have to pay duties or taxes upon delivery?
A: No. Goode Studio covers all import duties and taxes, so you won’t have any surprise fees when your order arrives.
Q: Why can't I see current inventory for each product?
A: Due to high sales volume, inventory changes frequently. If you’d like to check availability, please email crew@goode.studio with the item name, description, and quantity, and we’ll respond as quickly as possible.
Q: Where are your products manufactured?
A: Ethnicraft manufactures most products in Serbia and Indonesia, with additional production in Belgium, Poland, and Vietnam.
Q: Where is Goode Studio based?
A: Goode Studio is based in Gibsons, BC, Canada, where we have an office and a dedicated Ethnicraft showroom. Visits are by appointment only—email crew@goode.studio to schedule a visit.
Q: Is Ethnicraft furniture sustainably sourced?
A: Yes. Ethnicraft is committed to responsible sourcing, using FSC-certified wood and sustainable production practices to minimize environmental impact.
Q: Do you offer trade discounts for designers and businesses?
A: Yes! We work with interior designers, architects, and commercial clients. Contact us at crew@goode.studio to inquire about trade pricing and services.
Q: Do your products require assembly?
A: Many Ethnicraft pieces arrive fully assembled, but some larger items may require minimal assembly. Assembly details are provided in the product description.
Q: What is your return policy?
A: All items are considered special order and are final sale. No cancellations or refunds will be issued once an order is placed. For full details, please refer to our Terms & Conditions.
Q: What if my order arrives damaged or defective?
A: Please refer to our Terms & Conditions for full details on how to proceed if your order arrives damaged or defective.
Q: When can I expect to receive my order?
A: In-stock items typically arrive within 4-8 weeks. For backordered items, Goode Studio will provide an estimated restocking and shipping date once your order is confirmed. To verify stock availability before placing an order, please email us at crew@goode.studio.