FAQs
Q: Does my postal code qualify for free shipping?
A: Free shipping is available within major city centres. To check if your postal code qualifies, proceed to the checkout page.
Q: What delivery services are available?
A: Standard delivery ("curbside") brings your order to the nearest accessible point outside your location, such as a driveway or curb. This service does not include inside placement or setup.
Depending on your location, additional services like inside delivery ("white glove") may be available for a fee. If you require these services, please contact us at crew@goode.studio before placing your order.
Q: How will I know when my delivery will arrive?
A: Our carrier will contact you to schedule a delivery date and time window.
Q: Will I have to pay duties or taxes upon delivery?
A: No. Goode Studio covers all import duties and taxes, so you won’t have any surprise fees when your order arrives.
Q: Why can't I see current inventory for each product?
A: Due to high sales volume, inventory changes frequently. If you’d like to check availability, please email crew@goode.studio with the item name, description, and quantity, and we’ll respond as quickly as possible.
Q: Where are your products manufactured?
A: Ethnicraft manufactures most products in Serbia and Indonesia, with additional production in Belgium, Poland, and Vietnam.
Q: Where is Goode Studio based?
A: Goode Studio is based in Gibsons, BC, Canada, where we have an office and a dedicated Ethnicraft showroom. Visits are by appointment only—email crew@goode.studio to schedule a visit.
Q: Is Ethnicraft furniture sustainably sourced?
A: Yes. Ethnicraft is committed to responsible sourcing, using FSC-certified wood and sustainable production practices to minimize environmental impact.
Q: Do you offer trade discounts for designers and businesses?
A: Yes! We work with interior designers, architects, and commercial clients. Contact us at crew@goode.studio to inquire about trade pricing and services.
Q: Do your products require assembly?
A: Many Ethnicraft pieces arrive fully assembled, but some larger items may require minimal assembly. Assembly details are provided in the product description.
Q: What is your return policy?
A: All items are considered special order and are final sale. No cancellations or refunds will be issued once an order is placed. For full details, please refer to our Terms & Conditions.
Q: What if my order arrives damaged or defective?
A: Please refer to our Terms & Conditions for full details on how to proceed if your order arrives damaged or defective.
Q: When can I expect to receive my order?
A: In-stock items typically arrive within 4-8 weeks. For backordered items, Goode Studio will provide an estimated restocking and shipping date once your order is confirmed. To verify stock availability before placing an order, please email us at crew@goode.studio.
Below you’ll find all of our terms, conditions, and receiving guidelines. We encourage you to take a moment to review them, and if you have any questions at all, please don’t hesitate to reach out to us by email—we’re always happy to help!
Terms of Sale
By submitting an order through our website, you acknowledge and agree to the following terms:
Order Review:
It is the purchaser’s sole responsibility to carefully review the order details, including product selection, quantities, and delivery address, before submitting the order. Once the order is submitted, changes or cancellations may not be possible.
Final Sale:
All items are considered special order and are final sale. No cancellations, changes, or refunds will be issued once an order is placed. This includes products that are backordered. However, if a product becomes discontinued after an order has been placed, the price of that item will be refunded. If the refund impacts a shipping cost, that will be adjusted against the amount of the refund.
Inventory:
Inventory availability is not guaranteed, and Goode Studio does not assume responsibility for stock shortages. Orders will not be refunded or canceled due to unavailable inventory, backorders, or delays. If an item is discontinued and will not be restocked, Goode Studio reserves the right to offer a credit towards a future purchase or a similar replacement item of equal value.
Shipping
In-stock items typically arrive within 4-8 weeks to most major regions in Canada. However, shipping times are estimates and may vary due to factors outside Goode Studio’s control. Goode Studio is not liable for delays caused by third-party carriers or unforeseen circumstances, including but not limited to weather, customs delays, or inventory shortages.
Agreement to Terms
By submitting an order, you acknowledge that you have read, understood, and agree to these Terms of Sale and to comply with the Receiving Guidelines provided by Goode Studio.
Receiving Guidelines
By placing an order, you agree to the following terms:
Inspection Upon Delivery:
The receiver must thoroughly inspect the quantity and quality of all goods immediately upon delivery, and note any discrepancies or damages before signing the Bill of Lading (BOL).
Visible Damage:
If the exterior packaging shows visible damage, the receiver must inspect the entire delivery in the presence of the delivery driver. Any visible damage or discrepancies must be noted on both the receiver’s and the driver’s copies of the Bill of Lading (BOL). Failure to do so may result in the inability to file a claim for damage.
Reporting Damage:
If damage to the goods is discovered, the receiver must retain the item in its original condition, including all packaging materials. The receiver is required to send photos of the damage, packaging, and the noted BOL, along with a detailed description of the issue, to crew@goode.studio within 24 hours of delivery.
Acceptance of Goods:
If no claim is filed within 24 hours of delivery, the receiver is deemed to have accepted the goods in good condition, and no further claims related to damage, defects, or discrepancies will be considered.